Terms of Service
- Once your order is placed, you will receive an email confirming your order. If you do not receive this within 24 hours, please contact us at firstname.lastname@example.org.
- After the order is shipped, you will receive an email confirming the shipment along with a tracking number.
- At present, we only accept payment via online banking, credit card and e-wallet. Other payment modes including personal cheque, cash on delivery, and money orders are not available.
- No refunds and cancellations are allowed after payment is made.
SHIPPING & DELIVERY
- Your order will only be shipped after the payment is received.
- Orders can only be shipped within West Malaysia and cannot be shipped to P.O. Box addresses.
- Orders over RM180 nett (after deducting discount if applicable) are entitled to complimentary shipping.
- Standard shipping fees for orders below RM180 are RM10 per order for West Malaysia.
- Orders are shipped and delivered on working days only (Monday till Friday – excluding public holidays) via Standard Shipping, which will take a minimum of 7 working days* to arrive.
* The shipping period provided is an estimate and is subject to change.
- A signature is required upon receiving your order. Kindly appoint someone if you are not available to do so.
- In the event of non-delivery, you may:
- Check if someone else at your address has accepted it.
- Check for the attempted delivery notice.
- Check with the shipping company using your tracking number.
CHANGE OR CANCELLATION
- Orders will be processed immediately after payment is received. Once confirmed, you will not be able to cancel or modify your order.
- However, you may change your order in these circumstances:
- Product(s) not available.
- Unable to ship to address provided.
- Difficulty in processing payment information, eg: unable to receive payment confirmation.
RETURNS & REPLACEMENTS
- In the event of damaged goods or wrong items received, kindly notify email@example.com to return or exchange your order. This must be done within 3 business days upon receiving your order.
- Returns will be processed during working days only, Monday till Friday from 9am to 5pm, excluding public holidays.
- Your return will be processed promptly upon its arrival. Processing time for returns is usually 30 business days from the time the return is received. An email will be sent to confirm receipt and processing of your return.
- To ensure the eligibility of the return, the product must be in its original packaging together with purchase invoices.
- Customer will bear the return shipping charges which are non-refundable. DECORTÉ is not responsible for returned articles lost during transit.
- Returns and exchanges for purchases made through decortemalaysia-shop.com will not be accepted at any DECORTÉ counter or other retailer locations.
- Returns and exchanges for purchases made at any DECORTÉ counter or any other retailer locations cannot be processed through decortemalaysia-shop.com.
SAMPLING / TRIAL REDEMPTION
- All sampling / trial redemption are based on first-come-first-served, and strictly while stocks last.
- One (1) redemption per customer only and duplicate redemption is not allowed.
- Redemption must be made by the same person.
- In the event that the sampling / trial is undelivered; and / or unclaimed by the customer; and / or item(s) is returned, the registration will be cancelled and item(s) will be released.
- KOSÉ (Malaysia) Sdn Bhd reserves the right to change, add or remove the complimentary sampling / trial offered at any time without prior notice.
For any general enquiries about orders placed or this website, contact us at firstname.lastname@example.org.
KOSÉ (Malaysia) Sdn Bhd reserves the right to amend the terms of service under decortemalaysia-shop.com.